Refund policy
Last updated: 4 July 2026
At H for Harmony, we want you to feel confident and happy with your purchase. Please read this policy carefully, as return rights may differ depending on where you are ordering from.
This policy applies to orders placed directly on hforharmony.com.
1. Return request window
We offer a 14-day return request window.
This means you have 14 days after receiving your order to contact us and request a return.
For EU, EEA and UK customers, this policy applies together with your statutory withdrawal rights. For customers in Switzerland and the rest of the world, this is a voluntary return policy offered by H for Harmony, without affecting any mandatory consumer rights that may apply in your country.
2. Switzerland
For customers in Switzerland, we offer a voluntary 14-day return request window.
You have 14 days after receiving your order to contact us and request a return.
Customers are responsible for return shipping costs, unless the item is defective, damaged or incorrect.
3. EU, EEA and UK customers
If you are ordering from the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise your right of withdrawal, you must notify us within this 14-day period by contacting us at:
Please include your order number and the email address used for your order.
After notifying us, you then have an additional 14 days to send the item back.
Return shipping costs are the customer's responsibility, unless the item is defective, damaged or incorrect.
If you withdraw from the full order, we will refund the product price and the standard original delivery cost. We do not refund extra delivery upgrades, customs duties, import VAT, carrier handling fees or clearance charges that were not paid to us.
We may withhold the refund until we have received the returned item or until you provide proof that the item has been sent back.
4. Rest of World customers
For customers outside Switzerland, the EU, EEA and UK - including customers in the USA, Canada, Australia, New Zealand, Singapore, Japan, South Korea, the United Arab Emirates and other international destinations - we offer a voluntary 14-day return request window.
You have 14 days after receiving your order to contact us and request a return.
Customers are responsible for return shipping costs, unless the item is defective, damaged or incorrect.
For change-of-mind returns, we refund the product price only. Original shipping costs, customs duties, import taxes, VAT/GST, carrier handling fees and clearance charges are non-refundable, unless the return is due to a defective, damaged or incorrect item.
This voluntary return policy does not affect any mandatory consumer rights that may apply in your country, including rights relating to defective, damaged, incorrect or misdescribed goods.
5. Eligibility for returns
To be eligible for a return, the item must be:
- unworn;
- unwashed;
- undamaged;
- free from stains, marks, odours, perfume or signs of use;
- returned with its tags attached where possible;
- returned in its original packaging where possible.
Customers may try items on as they would in a shop. However, we may reduce the refund if the item has been handled beyond what is necessary to check its size, fit, nature or characteristics.
Proof of purchase is required for all returns.
6. How to start a return
To request a return, please contact us at:
Please include:
- your order number;
- your name;
- the item you wish to return;
- the reason for return;
- photos if the item is defective, damaged or incorrect.
Returns should be sent to:
H for Harmony
Burgweg 4
4108 Witterswil
Switzerland
Please contact us before sending your return so we can confirm the return instructions and identify your parcel correctly.
We strongly recommend using a tracked shipping service. The customer is responsible for the return parcel until it reaches us, unless we provide the return label.
If we provide a prepaid return label for a change-of-mind return, the cost of that label may be deducted from your refund unless we confirm otherwise. Return labels are provided free of charge when the return is due to a defective, damaged or incorrect item, or where required by applicable law.
7. International returns and customs
For returns sent from outside Switzerland, please mark the parcel clearly as:
Returned goods / return merchandise
Please also include your order number inside the parcel.
Customers are responsible for any customs duties, import taxes, VAT/GST, carrier handling fees or clearance charges related to the return, unless the return is due to a defective, damaged or incorrect item.
If customs charges are applied to a return because the parcel was not correctly marked as returned goods, these charges may be deducted from the refund.
8. Damaged, defective or incorrect items
Please inspect your order upon delivery and contact us as soon as possible, ideally within 24 hours, if the item is defective, damaged or incorrect.
Please email us at:
Include your order number and photos or video showing the issue where possible.
If the item is confirmed to be defective, damaged or incorrect, we will offer an appropriate solution, such as:
- a replacement item, subject to availability;
- a repair, where appropriate;
- a refund to your original payment method.
If a return is required because the item is defective, damaged or incorrect, H for Harmony will cover the reasonable return shipping costs.
This section does not affect any mandatory consumer rights that may apply under the laws of your country.
9. Non-returnable items
The following items cannot be returned for change of mind:
- custom-made items;
- made-to-measure items;
- personalised items;
- items altered at the customer's request;
- gift cards;
- items clearly marked as final sale, where permitted by applicable law;
- design samples or discounted items, where permitted by applicable law.
This does not affect your rights if an item is defective, damaged, incorrect or misdescribed.
For EU, EEA and UK customers, statutory withdrawal rights remain subject to the legal exceptions that apply to custom-made, made-to-measure or clearly personalised goods.
If you are unsure about an item before ordering, please contact us. We are happy to provide additional measurements, fabric details, styling advice or fitting guidance.
10. Sale items, reduced prices and design samples
Sale items, reduced-price items, and design samples may be final sale where permitted by applicable law.
However, this does not limit any mandatory consumer rights that may apply if the item is defective, damaged, incorrect or misdescribed.
For EU, EEA and UK customers, discounted items are not excluded from statutory withdrawal rights solely because they are discounted, unless a legal exception applies.
11. Exchanges
We do not guarantee direct exchanges because our pieces may be limited in quantity.
The fastest way to receive a different size, colour or item is to request a return for your original item and place a new order once your return has been approved.
Return shipping costs for exchanges or change-of-mind returns are the customer's responsibility, unless the item is defective, damaged or incorrect.
12. Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card provider or payment service may need additional time to process and post the refund to your account.
If you have not received the refund within 15 business days after we approved it, please contact us at:
13. Refused deliveries and uncollected parcels
If a parcel is refused, not collected, or returned to us because customs duties, taxes or carrier fees were not paid, we may deduct the original shipping cost, return shipping cost, customs charges, carrier fees and any other costs incurred from the refund.
This does not apply where the return is due to a defective, damaged or incorrect item.
14. Order cancellations and changes before shipping
If you need to cancel or change an order, please contact us as soon as possible at info@hforharmony.com. We cannot guarantee changes or cancellations once an order has been prepared or shipped. If the order has already shipped, this return policy applies.
15. Questions
For any questions about returns, exchanges or refunds, please contact us at:
You can also contact us via Instagram: