FAQ
1. When will my order ship?
We pack and dispatch orders within 1-3 business days of receiving your confirmation email, excluding weekends and public holidays. You will get a shipping confirmation email as soon as your parcel is on its way.
2. How long does delivery take?
Approximate delivery windows are:
- Switzerland and Liechtenstein: 2-4 business days
- European Union: 3-7 business days
- UK and EEA: 5-10 business days
- Rest of the World: 7-14 business days, customs permitting
3. How much is shipping?
Live shipping rates are calculated at checkout based on weight and destination.
4. Do you ship worldwide?
Yes, we currently ship from Switzerland to most countries. If your region is not listed at checkout, email us and we will do our best to help.
5. Will I have to pay customs duties or import taxes?
Parcels sent outside Switzerland may incur local duties, taxes or handling fees once they reach your country. These charges are the customer's responsibility. We recommend checking with your customs office before ordering.
6. How can I track my parcel?
Your shipping email contains a tracking link so you can follow the journey in real time. If you have not received it within four business days, contact us at info@hforharmony.com and we will resend the details.
7. What is your return policy?
You have 14 days after receiving your order to contact us and request a return. Items must be unworn, unwashed, undamaged, free from stains, marks, odours, perfume or signs of use, with tags attached where possible and in original packaging where possible.
Return shipping costs are the customer's responsibility unless the item is defective, damaged or incorrect. If we provide a prepaid return label for a change-of-mind return, the label cost may be deducted from your refund unless we confirm otherwise. Some custom-made, made-to-measure, personalised, altered, gift card, final sale, design sample or discounted items may be non-returnable where permitted by applicable law.
Please read the full Refund Policy for the rules that apply to Switzerland, EU/EEA/UK customers and international customers.
8. How do I start a return or exchange?
Email info@hforharmony.com with your order number, name, the item you wish to return, the reason for return, and photos if the item is defective, damaged or incorrect. Please contact us before sending your parcel so we can confirm the return instructions and identify it correctly.
Direct exchanges are not guaranteed because pieces may be limited in quantity. The fastest way to receive a different size, colour or item is to request a return for your original item and place a new order once your return has been approved.
9. When will I receive my refund?
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, refunds are issued to your original payment method within 10 business days. Your bank, card provider or payment service may need additional time to process and post the refund.
If you have not received it within 15 business days after we approved your refund, please contact us at info@hforharmony.com.
10. Which payment methods do you accept?
We currently accept major credit/debit cards and PayPal at checkout. All payments are processed securely through Shopify's encrypted gateway.
11. How do I choose the right size?
Each product page lists exact garment measurements such as bust, waist and length. Compare these to a similar item you own, or measure your body with a tape and leave 2-3 cm ease. If you are between sizes or unsure, email or DM us for personalised advice.
12. What fabrics do you use?
Our pieces are crafted from natural fibres like cotton, linen and wool, chosen for breathability and comfort. Composition details are shown on every product page.
13. How should I care for my garment?
Most items prefer gentle, cold-water hand washing, mild detergent, flat drying in the shade and a light iron or steam. Always check the care section on the product page first.
14. Where are your clothes made?
H for Harmony is a Swiss-based slow-fashion label that celebrates cross-cultural craftsmanship. We work with small, ethically run ateliers in India that specialise in traditional embroidery and hand-looming techniques.
15. Do you offer custom orders or bridal pieces?
If you have a special request, such as extended sizing, bridal whites or unique embroidery, email us with your vision and timeline and we will let you know if we can accommodate it.
16. Can I shop wholesale?
For all wholesale requests, please email us at info@hforharmony.com and we will get back to you shortly.
17. How can I contact you?
Email: info@hforharmony.com
Phone: +41 78 614 96 05
Still need help? Message us on Instagram @hforharmony and we will get back to you as soon as we can.
18. Can I cancel or change my order before it ships?
Contact us as soon as possible at info@hforharmony.com. We cannot guarantee changes or cancellations once an order has been prepared or shipped. If the order has already shipped, the return policy applies.
